Here we have some frequently asked questions that people ask…
What size area is needed?
We recommend an area of at least 8 x 8 feet, however they will fit in a smaller area if necessary Please call 07708124319 to discuss
Do you set the hot tub up?
Yes, our fully trained staff will set the hot tub up and give you a demonstration of how to use the hot tub. We bring all hoses and attachments to fill the hot tub from your household tap.
Do I fill the hot tub with hot or cold water?
We will always recommend filling with hot water as this way you can use the hot tub immediately. If you fill it with cold water the amount of time it takes to heat up is all dependent on the weather, but usually take at least 24hrs to heat up.
How do I pay?
Payment is to made to the driver upon delivery. We DO NOT accept cheques, acceptable methods of payment are cash and bank transfer, please note if you elect to pay by bank transfer we will need to have cleared funds in our account before we leave your address.
My hot tub is showing an error message what shall I do?
Follow the instruction guide our driver gives you and make sure you listen carefully to all instructions given when the hot tub is being set up.
E04 means the water is too hot just add some cold water or allow to cool, by using the bubble function, reset the RCD and the thermostat on the heater
E02 means there is a blockage, please clean the filters and make sure nothing is obstructing the inlet and outlet valves
E03 means the water is too cold, please add some hot water
If all of this fails, call us on 07708124319
My hot tub has lost heat what do I do?
We sometimes have people call us to say a hot tub has lost some of its temperature. This can happen if the bubbles are used for a prolonged period of time or People are jumping around/ entering and exiting the hot tub. To get the tub back to its normal operating temperature of 37- 40 degrees, the lid will have to be put back on with the heater set to full temperature, the hot tub heats up between 1 and 1.5 degrees an hour. To speed the process up simply pop some hot water in using the hose we have provided.
My hot tub water seems very dirty, what do I do?
Hot tubs can get dirty very quickly. You MUST shower or bath before and after using a hot tub just like you would do at the swimming bath’s or spa hotel. This not only stops bacteria being introduced to the water in the first place but also stops any ill effects of the chemicals we use to sanitize the water. No Cosmetics are allowed, please remove all make-up, fake tan, hairspray and deodorants, this will keep your water at optimum quality. Clean your filters as often as possible this will keep the water clean. Have a foot bath for when people enter the hot tub. Keep an eye on children bringing anything into the hot tub and urinating. Do not drink, smoke or eat whilst in the hot tub. If you follow these simple guidelines, then the water quality will remain good for the period of your hire. We will not accept any responsibility for any ill effects caused by dirty water as ultimately this is the hirer’s responsibility.
When will my hot tub be delivered/picked up?
We will call you the day before delivery to arrange a time with you, we will try to stick to the time given however incidents can occur and sometimes these are beyond our control, our delivery time is normally between 9am and midday. This also applies to picking the hot tub up.
Are you insured?
Yes we hold full public liability insurance to the value of £1,000,000.
Is your equipment safe?
Yes our equipment is tested annually, PAT test certificates can be produced on request, they are also deep cleaned after every use and our filters go through a 3 step cleaning process after every hire.
My hot tub did not work I want a refund
We test all hot tubs coming back in from hire as part of the cleaning process however very rarely things can go wrong. If a fault develops we will supply you with a fully working replacement heater unit within 24 hours, so you can start to enjoy the hot tub again. Refunds will only be given if when we get the hot tub back to our premises it is found to be faulty, however if the hot tub shows signs of use we will not refund the hire cost. Unfortunately we have had occasions where customers have been given a refund but it comes to light they have used the hot tub all weekend, therefore we take a very strict stance on refund’s, and they will only be given if our equipment has genuinely failed.
Feel free to ask any other questions we have not answered call 07708124319